Outsourced IT for UK businesses

Outsourced IT support

  • A whole IT team for less than the cost of one hire.
  • Instant help from Resolver AI in Slack, Teams or Google Chat, 24/7.
  • Expert engineers behind it across security, networks, Microsoft 365, Google Workspace and Apple.
  • Same-day on-site support across London, and remote support UK-wide.
Try Klyk with a 7-day free trial See how Resolver works
★★★★★Trustpilot 4.9 Cyber Essentials certified ISO 27001 certified Certified B Corporation
Klyk engineer next to a Klyk van
IT helpMicrosoft Teams9:41
My laptop's crawling and Outlook keeps freezing
Found it. Three apps are using 82% of your memory. Shall I close them and clear the cache?
Yes please
Resolved in 41 seconds
Instant response with Resolver
Same-day on-site support across London
Rated 4.9★ on Trustpilot
Up to 60% saved on hardware
Trusted by ambitious teams across the UK
B Lab UK Field Energy Pip & Nut SURI THIS Surreal
Two ways to work with Klyk

Fully outsourced or co-managed

Hand us your whole IT function, or keep your IT person and let us take the load off them. Both are powered by Resolver AI and backed by expert engineers.

No IT team
Fully outsourced ITKlyk is your IT department.
  • Instant help from Resolver, 24/7
  • Expert engineers, pay as you go
  • Security, devices and onboarding covered
  • Same-day on-site across London
Have an IT team
Co-managed IT supportWe support your existing IT person.
  • Resolver handles everyday requests
  • Issues reach your team already diagnosed
  • Extra engineers for projects and holidays
  • Specialists for networks, AV and cyber
Works with Okta, Microsoft 365, Google Workspace, Jira, Zendesk and HaloPSA. See also managed IT support, IT support for small businesses and managed cyber security.
Introducing Resolver AI

Meet Resolver, your AI-powered IT sidekick

Instant fixes in Slack, Teams and Google Chat, 24/7. When it needs a person, an engineer steps in, already briefed.

£10 + VAT per employee per month.
Try Klyk with a 7-day free trialSee how Resolver works
IT help · TeamsResolver
I'm locked out of my account
I've checked it's you with your phone. Shall I reset your password and unlock your account?
Yes please
Resolved · account unlocked
How do I book a meeting room?
Here's the guide in Confluence:Booking a meeting roomConfluence · Office
Instant help, 24/7Up to 60% of tickets resolved automatically. No queue.
Self-healing devicesFrees up memory and processing power when a laptop slows down.
Device health monitoringCPU, memory, storage and battery, tracked on every device.
IT asset managementEvery device, who has it and what's free to reuse.
Your knowledge base, connectedAnswers from your Notion or Confluence docs.
Security-firstOnly acts with the user's OK, and brings in a person when needed.

Does your IT support sound like this?

Hover over a problem to see how Klyk fixes itSwipe, then tap a problem to see how Klyk fixes it
How Klyk IT support works

IT support built around resolution time

Most IT providers measure how fast they reply. We measure how fast your issue is fixed.

Resolver AI responds instantly and fixes everyday issues on the spot. Anything else goes to an engineer, already diagnosed, and on site if needed.

Smiling Klyk engineer
Resolver AI: instant fixes, 24/7
Help in Slack, Teams and Google Chat
Diagnoses and fixes issues with your OK
Up to 60% of tickets resolved automatically
Keeps devices fast and healthy
Answers from your Notion or Confluence
Specialist engineers: no repeating yourself
Briefed by Resolver, issue already diagnosed
Replies in the same thread
8am to 8pm, Monday to Friday
On-site engineers: across London
Our own engineers, not subcontractors
Same-day, anywhere in London
Networks, meeting rooms and hardware
Try Klyk with a 7-day free trial
On-site IT support

On-site IT support across London, for the things that matter most

Some things need an engineer in the room. Ours cover all of London within the M25, same day, with skills most IT providers don't have.

Network cabinet photo
Networks and Wi-FiSurveys, cabling, access points and fibre, fully managed.
Meeting room photo
Meeting rooms and audio-visualTeams, Zoom and Google Meet rooms that join in one tap.
Office move photo
Office moves and installsDe-rig, storage and re-install, so day one just works.

Plus everyday on-site support: new starter set-ups, hardware repairs with genuine parts, and loan devices while yours is fixed.

Circular IT

Hardware expertise most IT providers don't have

Most IT support stops at software. Our hardware engineers also buy, repair, upgrade and recover your devices, so they last longer and cost less.

Our own vans handle every delivery and collection across London.

The whole life of every device, handled by one partner
1. Buy smarter
New, certified refurbished, excess stock or trade-in
Routes most buyers can't reach, for up to 60% less
Tested in our workshop, with a 1-year Klyk warranty
The right spec for every role
2. Keep it running
Collected from your office, returned to your site
Repairs and upgrades with genuine parts, by our own engineers
A loan device, so nobody loses a day's work
3. Recover
Collected from offices or homes across London
Wiped to NIST 800-88 standards
Reused, sold for cash back or donated to a London school
Recycled only as a last resort, with certificates and carbon tracked
Klyk repair workshop
Engineer repairing a laptop
Klyk van collecting from a London office
Box of refurbished devices
Where we work

On site in London, remote across the UK

Resolver and our engineers support teams anywhere in the UK, remotely. In London, we add same-day on-site support for networks, meeting rooms and office moves.

See IT support in London
Same-day on-site in LondonNetworks, meeting rooms, new starter set-ups and repairs.
Remote across the UKResolver and our engineers support your team wherever they work.
What we handle

What we take off your plate

Everything an in-house IT team would do, run by Klyk, so your people can get on with their jobs.

Device lifecycle, handled end to end
ProcureSet upManageRecycle
Help desk, by Resolver AI and our engineers
Device lifecycle, from procurement to recycling
User onboarding and offboarding
Microsoft 365 and Google Workspace admin
Security and Cyber Essentials
Backups
Vendor and licence management
Outsourced vs in-house

Outsourced vs in-house IT

Hiring your own IT person gives you one set of skills, during office hours. Outsourcing to Klyk gives you a whole team, for a monthly cost that moves with your headcount.

★★★★★Rated Excellent on Trustpilot
In-house IT hire Klyk
Cost
In-houseA full salary, plus employer National Insurance, pension, equipment, training and recruitment fees.
Klyk£10 + VAT per employee per month for Resolver AI, plus engineers at £100 + VAT per hour, pay as you go.
Holiday and sick cover
In-houseOne person. When they’re off, IT waits.
KlykA whole team, so there’s always someone on hand.
Breadth of skills
In-houseOne person can’t be an expert in everything.
KlykSpecialists across security, networking, Microsoft 365, Google Workspace, Apple and procurement.
Out-of-hours cover
In-houseOffice hours, unless you pay for overtime.
KlykResolver responds instantly, 24/7, with out-of-hours engineer support on request.
Scaling up and down
In-houseHiring takes months, and roles are hard to scale back.
KlykPriced per employee, so your cost moves with your headcount.
Onboarding time
In-houseMonths to recruit, then time to learn your systems.
KlykUp and running quickly, with a full handover from your current set-up.
Pricing

How much does outsourced IT support cost?

Start with Resolver AI, or go fully managed with expert engineers on hand. No fixed per-user contracts either way.

AI support
Resolver AI£10+ VAT per employee per monthFor teams up to 250 employees.Larger team? Custom pricing
Best forSmaller teams keeping IT budgets down, and co-managed set-ups.

Covers most everyday IT needs, instantly.

24/7 support in Slack, Teams and Google Chat
Up to 60% of tickets fixed instantly
Quick actions, e.g. password resets, file and folder sharing, adding and removing users, and many more
Self-healing, monitored devices
Klyk IT asset management platform
Try Klyk with a 7-day free trial
AI + human support
Fully managed£10+ VAT per employee per monthplus engineers at £100 + VAT per hour, pay as you go
Best forTeams who want IT fully taken care of, so nothing slows them down.

Everything in Resolver AI, plus expert engineers for anything it can't fix.

Complex issues and on-site work
Includes travel to you within the M25
Billed pro rata, with a 5-minute minimum
8am to 8pm, Mon to Fri, out of hours on request
Pay as you go, top up when you need
Get fully managed IT support
What would IT support cost your business?Enter your number of employees for an instant estimate.
250+ employees Custom pricing

For larger teams, we tailor Resolver AI and engineer time to how you work. Tell us about your set-up and we’ll put together a quote for 10 employees.

Get a custom quote
Resolver AI onlyFor small teams and co-managed IT
£100a month£1,200 a year
Fully managedResolver AI plus expert engineers
£300a month£3,600 a year
Human support is billed pro rata, with a 5-minute minimum. Estimate based on companies of 10 employees.
Prices exclude VAT. Engineer time is estimated at 12 minutes per employee per month. You only pay for the time you use. Try Klyk with a 7-day free trial
Free trial for new customers

Try Klyk free for a week

  1. 1Intro callA 30-minute chat to understand your team and your tech issues.
  2. 2Your free weekWe set you up with Resolver AI and IT support, free for 7 days.
  3. 3Ongoing IT supportHappy with it? We’ll agree a plan that fits.
Rather talk now? +44 20 3307 2500
Switching to Klyk

How switching works

Four steps from your current set-up to Klyk. We deal directly with your current provider, with no downtime during the switch.

Your part Give us the go-ahead Give notice to your current provider, then tell us you're ready. That's all you need to do. We take it from here
Our part
Audit callWe learn how your IT works today: devices, accounts, tools and pain points.
PlanA clear switch-over plan and timeline, agreed with you before anything moves.
Onboarding and handoverWe take over from your current provider, with accounts, devices and documentation handed across.
Ongoing supportResolver goes live, you meet your engineers, and we keep everything running.

Rated 4.9★ on Trustpilot by the businesses we support

0.0★Rated on Trustpilot
InstantResponse with Resolver
Up to 0%Of tickets automated
Same dayOn-site in London
Read how Bloom & Wild outsourced IT to Klyk
Ready to see why growing teams rate us 4.9★?A 20-minute call with our team about how your IT works today and where we can help.
Book your intro call

Better IT, done responsibly

Circular IT, end to endEvery device bought smarter, kept running for longer and given a second life, by our own London workshop.
Carbon tracking built inThe footprint and savings for every device, and your total, ready for your sustainability reporting.
Helping London's schoolsYour retired devices can be donated to London schools supporting children in digital poverty, with an impact report to show for it.
Certified B CorporationA certified B Corp since 2021. #BeTheChange

Outsourced IT support: your questions answered

What is outsourced IT support?

Outsourced IT support is when an outside team runs your IT instead of, or alongside, in-house staff. With Klyk, Resolver AI handles everyday requests instantly in Slack, Teams or Google Chat, and expert engineers take care of everything else.

Is outsourcing IT cheaper than hiring?

For most teams, yes. An in-house hire means a salary plus employer costs, training and cover. Klyk costs £10 + VAT per employee per month for Resolver AI, with engineers at £100 + VAT per hour, pay as you go.

What's the difference between outsourced and managed IT?

Both mean an outside team looks after your IT. Outsourced describes who does the work; managed IT support usually means ongoing, proactive care rather than paying per fix. Klyk does both.

Can you work alongside our IT person?

Yes. With co-managed IT support, Resolver handles everyday requests and our engineers cover the help desk, security and devices, while your IT person stays in control.

How do we switch from our current IT provider?

We start with an audit call, agree a plan, then deal directly with your current provider to hand everything across. Resolver goes live and you meet your engineers.

Will we lose access to anything during the switch?

No. We plan the handover so accounts, devices and data move across with no downtime during the switch.

Do you offer on-site support?

Yes. We provide same-day on-site support across London, for networks, meeting rooms, office moves and repairs. Outside London, we support your team remotely.

Is there a minimum contract?

No long contracts. You pay monthly per employee for Resolver AI, and engineer time is pay as you go.

Which systems do you support?

Microsoft 365, Google Workspace, Mac, Windows, iPhone, iPad and Android, plus tools like Okta, Jira, Zendesk and HaloPSA.

Free for a week

Try Klyk IT support free for a week

Book a 30-minute intro call and we’ll set you up with Resolver AI and IT support, free for 7 days.

Try Klyk with a 7-day free trial

Get Started with Klyk

Ready to explore how Circular IT can transform your business? Schedule a 30-minute meeting with a Klyk Circular IT Expert to discuss your detailed requirements

Book a meeting

Monday-Friday: 9am-6pm GMT

Live Chat

Monday-Friday: 9am-6pm GMT