Refund policy
Klyk Refund Policy
At Klyk, we are committed to providing sustainable IT solutions that meet the highest standards of quality and service. However, if you are not completely satisfied with your purchase, we offer a straightforward refund process to ensure your peace of mind.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Faulty Products: If your product is defective or does not perform as expected, you are entitled to a full refund or replacement within 30 days of receiving the product.
- Change of Mind: If you change your mind about your purchase, you may return unused and unopened items within 14 days of receipt for a full refund. Please note that products must be returned in their original packaging and in resalable condition.
2. How to Request a Refund
To initiate a refund, please contact our customer support team at care@helloklyk.com with the following details:
- Your order number
- A brief explanation of the issue or reason for return
- Any supporting images (if applicable)
Our team will assess your request and guide you through the next steps.
3. Return Shipping
- For faulty or incorrect items, Klyk will cover the cost of return shipping. We will provide a prepaid shipping label for your convenience.
- For change of mind returns, the cost of return shipping will be the responsibility of the customer.
4. Processing Your Refund
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, refunds will be processed within 5-7 business days to the original payment method. You will receive an email confirmation once the refund is issued.
5. Exclusions
The following items are not eligible for refunds:
- Customized products or items that have been specifically tailored to your business requirements.
- Products damaged due to misuse or unauthorized modifications.
- Items not returned in their original condition or packaging.
6. Exchanges
If you wish to exchange a product for a different model or variation, please contact our customer service team. Exchanges are subject to product availability and the same terms as refunds.
7. Contact Us
If you have any questions or need assistance with your return, please contact our team at care@helloklyk.com. We are here to help and ensure you are satisfied with your Klyk experience.
